Frequently Asked Questions
What is the UCPB Point-of-Sale (POS) Collection Service?
UCPB Point-of-Sale (POS) Collection Service allows you to collect payments electronically from your customers' locally-issued ATM debit cards through the use of Point-of-Sale terminals.
What cards can be used?
Over 30 million MegaLink, BancNet, and Expressnet ATM cards are accepted. The UCPB POS Collection facility does not accept credit cards.
What are the benefits?
It minimizes the risk and cost associated with handling physical cash because all payments are made electronically. It also makes your collection more convenient because electronic reports are provided for your easier reconciliation.
How long will it take for a transaction to be completed?
The standard transaction turnaround time is up to 90 seconds from the time a card is swiped to the time the transaction is authorized. This may be shortened when mobile signal is strong in your area.
What is the maximum transaction amount that can be processed through the POS?
The maximum amount is dependent on the cardholders' ATM withdrawal limit with their bank. The cardholders may contact their respective banks to increase their ATM withdrawal limit in case they want to transact large amounts through the POS.
When will the funds be credited to my collection account?
The funds collected from the UCPB POS Collection service will be credited to your designated collection account on the next banking day. The 1-day turnaround time for crediting of collections is MegaLink's standard for fund settlement with all card-issuing banks.
What reports will be provided?
A daily collection report containing all the collections made across all your POS terminals will be provided on the next banking day through email or via Secure File Transfer Protocol (SFTP).
ATTENTION: Batangas Clients
Please be advised that pursuant to Proclamation No. 2367, UCPB Batangas, Lemery, Lipa-Recto and Tanauan Branches will be closed on Saturday, July 23, 2016 in celebration of Mabini Day.
Our ATMs and other electronic banking channels will be available even during holidays.
ATTENTION: UCPB E-Money Cardholders
Effective July 23, 2016, UCPB eMoney Cards will no longer be accessible through the UCPB Connect Internet Banking Facility.
You may continue to use your UCPB eMoney Card through UCPB ATMs, BancNet ATMs, Point of Sale (POS) terminals and UCPB branches nationwide.
For assistance, please call the UCPB Customer Relations Center at (02) 811-9191 or email email@example.com.
ATTENTION: Sorsogon Branch Clients
Please be advised that starting July 15, 2016, UCPB Sorsogon will not be open on Saturdays. New banking hours will be from Monday to Friday, 9:00AM until 4:00PM.
U-Pay, U-Win Promo
Click here for the complete promo mechanics.
Click here for the list of utility companies, credit cards and other institutions which you can pay through UCPB.
ATTENTION: UCPB Multi-One, Regular Checking and PERKS Accountholders
Effective July 1, 2017, please be advised that only checks that comply with the New Check Design Standards and Specifications will be accepted for clearing. Learn more.
ATTENTION: Unit Investment Trust Fund participants / clients of the UCPB Peso Bond Fund (UPBF) and UCPB Balanced Fund (UBF)
Please click here for information on the amendments to UPBF and UBF benchmarks effective May 13, 2016.
ATTENTION: All UCPB Current Accountholders
Please be advised that your issued and negotiated (physical) checks will no longer be provided in your July 2016 Statement of Account. The scanned images of the said checks are already available and integrated in the hard and electronic copies of your account statements.
For inquiries, please contact your maintaining branch or UCPB Customer Relations Center at 811-9111 or firstname.lastname@example.org.
ATTENTION: Remittance Beneficiaries
To ensure compliance with the regulations set by the Anti-Money Laundering Council (AMLC) and the Bangko Sentral ng Pilipinas (BSP), please remind your sender or your sender's remitting bank to provide complete information on your expected remittance transaction.
Use of Friction Pens
For your convenience and protection, please do not use Friction Pens when signing checks, bank forms and legal documents as Friction Pens can be erased . Kindly use only regular ball point pens and sign pens.