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Frequently Asked Questions

What is the UCPB Point-of-Sale (POS) Collection Service?
UCPB Point-of-Sale (POS) Collection Service allows you to collect payments electronically from your customers' locally-issued ATM debit cards through the use of Point-of-Sale terminals.

What cards can be used?
Over 30 million MegaLink, BancNet, and Expressnet ATM cards are accepted. The UCPB POS Collection facility does not accept credit cards.

What are the benefits?
It minimizes the risk and cost associated with handling physical cash because all payments are made electronically. It also makes your collection more convenient because electronic reports are provided for your easier reconciliation.

How long will it take for a transaction to be completed?
The standard transaction turnaround time is up to 90 seconds from the time a card is swiped to the time the transaction is authorized. This may be shortened when mobile signal is strong in your area.

What is the maximum transaction amount that can be processed through the POS?
The maximum amount is dependent on the cardholders' ATM withdrawal limit with their bank. The cardholders may contact their respective banks to increase their ATM withdrawal limit in case they want to transact large amounts through the POS.

When will the funds be credited to my collection account?
The funds collected from the UCPB POS Collection service will be credited to your designated collection account on the next banking day. The 1-day turnaround time for crediting of collections is MegaLink's standard for fund settlement with all card-issuing banks.

What reports will be provided?
A daily collection report containing all the collections made across all your POS terminals will be provided on the next banking day through email or via Secure File Transfer Protocol (SFTP).

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ATTENTION: Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

  • Friday, January 30, 2015 - Cauayan Branch (Bambanti Festival)
  • Tuesday, February 3, 2015 - Balagtas, Baliuag and Meycauayan Branch (Blas Ople Day)
  • Tuesday, February 3, 2015 - Cabanatuan Branch (Foundation Day)
  • Tuesday, February 10, 2015 - Laoag Branch (Pamulinawen Festival)
  • Wednesday, February 11, 2015 - Mabini, Iznart, Jaro, Kalibo and Roxas Branches (Evelio Javier Day)
  • Friday, February 13, 2015 - Baclaran, BF Paranaque and Sucat Branches (Cityhood Anniversary)
  • Thursday, February 26, 2015 - Zamboanga Branch (Charter Day)
  • Friday, February 27, 2015 - General Santos Branch (Foundation Day and Kalilangan Festival)

Our ATMs, Internet and Mobile Banking Facilities will be available even during the holidays.

Multiple SMS for Transaction Notifications and Transaction Passwords

Please be advised that due to a problem with our telco provider, multiple SMS messages may have been sent to you for your Connect and Mobile Phone Banking transactions done last Friday, January 23, 2015 or earlier.

Please be informed that this does not mean that your transactions have been posted multiple times or that your online accounts have been compromised. You may log in to Connect to verify your online transactions.

Rest assured, we are coordinating this matter closely with our vendor in order to resolve this issue.

Thank you.

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