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Frequently Asked Questions


What is the UCPB Point-of-Sale (POS) Collection Service?
UCPB Point-of-Sale (POS) Collection Service allows you to collect payments electronically from your customers' locally-issued ATM debit cards through the use of Point-of-Sale terminals.

What cards can be used?
Over 30 million MegaLink, BancNet, and Expressnet ATM cards are accepted. The UCPB POS Collection facility does not accept credit cards.


What are the benefits?
It minimizes the risk and cost associated with handling physical cash because all payments are made electronically. It also makes your collection more convenient because electronic reports are provided for your easier reconciliation.


How long will it take for a transaction to be completed?
The standard transaction turnaround time is up to 90 seconds from the time a card is swiped to the time the transaction is authorized. This may be shortened when mobile signal is strong in your area.


What is the maximum transaction amount that can be processed through the POS?
The maximum amount is dependent on the cardholders' ATM withdrawal limit with their bank. The cardholders may contact their respective banks to increase their ATM withdrawal limit in case they want to transact large amounts through the POS.


When will the funds be credited to my collection account?
The funds collected from the UCPB POS Collection service will be credited to your designated collection account on the next banking day. The 1-day turnaround time for crediting of collections is MegaLink's standard for fund settlement with all card-issuing banks.


What reports will be provided?
A daily collection report containing all the collections made across all your POS terminals will be provided on the next banking day through email or via Secure File Transfer Protocol (SFTP).




Attention: All E-Channels Users

On August 23 – 25, 2014, please be advised that we will have a series of maintenance activities.

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Attention: UCPB Connect and UCPB CM.Biz Users

If you are experiencing slowdown when accessing www.UCPB.com, you may also use www.UCPB.com.ph.

The www.UCPB.com.ph URL is also owned by UCPB.

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UCPB Shangrila Branch Banking Schedule

Please be informed of the updated UCPB Shangrila Branch banking schedule. The branch will be open from Monday to Friday from 10:00 AM until 4:00 PM.

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UCPB ATM in Fisher Mall now Online

For your ATM needs, you may visit the UCPB ATM located at the Upper Ground Floor of Fisher Mall in Quezon Avenue, Quezon City. This is beside the food court.

Attention: EASYTRIP Payors (ECTAG)

Please be advised that we are temporarily suspending EasyTrip loading until further notice.

Thank you very much.

Attention: All Meralco Subscribers

For Meralco subscribers who have received the new electric bill, please replace the previously enrolled SIN with the first 11 digits of the ATM/Phone Reference No. when paying through the UCPB ATM, Internet Banking, Mobile Banking and Telebanking facilities.

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Attention:
UCPB Accountholders

Please be advised that there will be an update in the charges for selected services and transactions.

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Warning Against Phishing
Please click here to learn more.


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