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Frequently Asked Questions


What is the UCPB Point-of-Sale (POS) Collection Service?
UCPB Point-of-Sale (POS) Collection Service allows you to collect payments electronically from your customers' locally-issued ATM debit cards through the use of Point-of-Sale terminals.

What cards can be used?
Over 30 million MegaLink, BancNet, and Expressnet ATM cards are accepted. The UCPB POS Collection facility does not accept credit cards.


What are the benefits?
It minimizes the risk and cost associated with handling physical cash because all payments are made electronically. It also makes your collection more convenient because electronic reports are provided for your easier reconciliation.


How long will it take for a transaction to be completed?
The standard transaction turnaround time is up to 90 seconds from the time a card is swiped to the time the transaction is authorized. This may be shortened when mobile signal is strong in your area.


What is the maximum transaction amount that can be processed through the POS?
The maximum amount is dependent on the cardholders' ATM withdrawal limit with their bank. The cardholders may contact their respective banks to increase their ATM withdrawal limit in case they want to transact large amounts through the POS.


When will the funds be credited to my collection account?
The funds collected from the UCPB POS Collection service will be credited to your designated collection account on the next banking day. The 1-day turnaround time for crediting of collections is MegaLink's standard for fund settlement with all card-issuing banks.


What reports will be provided?
A daily collection report containing all the collections made across all your POS terminals will be provided on the next banking day through email or via Secure File Transfer Protocol (SFTP).




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Attention: Local Holidays

Please be informed of the following local holidays and the branches that will be closed:

  • Monday, September 29, 2014: Iligan Branch (Diyandi Festival)
  • Monday, September 29, 2014: Molino Branch (Araw ng Bacoor)
  • Tuesday, September 30, 2014: Masbate Branch (Cityhood Anniversary)

  • Please note that our electronic channels – ATM, Mobile Phone Banking Connect and Telebanking remain available for your balance inquiry, fund transfer and bills payment needs.

    Thank you very much.

    Anti-Money Laundering (AML) Scam

    Please be informed of a scam being perpetrated by unscrupulous individuals to victimize the public wherein a letter supposedly from BSP is sent to certain individuals.

    Kindly click here for more information

    Attention: UCPB Shangri-la Clients

    The UCPB Shangri-la will be relocated to the Ground Floor of Tune Hotel in Shaw Boulevard on October 27, 2014.

    Please call our branch at (02) 633-9276, 633-9277 or 633-9278 for more details.

    Thank you very much.

    Click here for map

    UCPB ATM in Fisher Mall now Online

    For your ATM needs, you may visit the UCPB ATM located at the Upper Ground Floor of Fisher Mall in Quezon Avenue, Quezon City. This is beside the food court.

    Attention: EASYTRIP Payors (ECTAG)

    Please be advised that we are temporarily suspending EasyTrip loading until further notice.

    Thank you very much.

    Attention: All Meralco Subscribers

    For Meralco subscribers who have received the new electric bill, please replace the previously enrolled SIN with the first 11 digits of the ATM/Phone Reference No. when paying through the UCPB ATM, Internet Banking, Mobile Banking and Telebanking facilities.

    Please click here for more information

    Attention:
    UCPB Accountholders

    Please be advised that there will be an update in the charges for selected services and transactions.

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    Warning Against Phishing
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