Frequently Asked Questions
What is the UCPB Point-of-Sale (POS) Collection Service?
UCPB Point-of-Sale (POS) Collection Service allows you to collect payments electronically from your customers' locally-issued ATM debit cards through the use of Point-of-Sale terminals.
What cards can be used?
Over 30 million MegaLink, BancNet, and Expressnet ATM cards are accepted. The UCPB POS Collection facility does not accept credit cards.
What are the benefits?
It minimizes the risk and cost associated with handling physical cash because all payments are made electronically. It also makes your collection more convenient because electronic reports are provided for your easier reconciliation.
How long will it take for a transaction to be completed?
The standard transaction turnaround time is up to 90 seconds from the time a card is swiped to the time the transaction is authorized. This may be shortened when mobile signal is strong in your area.
What is the maximum transaction amount that can be processed through the POS?
The maximum amount is dependent on the cardholders' ATM withdrawal limit with their bank. The cardholders may contact their respective banks to increase their ATM withdrawal limit in case they want to transact large amounts through the POS.
When will the funds be credited to my collection account?
The funds collected from the UCPB POS Collection service will be credited to your designated collection account on the next banking day. The 1-day turnaround time for crediting of collections is MegaLink's standard for fund settlement with all card-issuing banks.
What reports will be provided?
A daily collection report containing all the collections made across all your POS terminals will be provided on the next banking day through email or via Secure File Transfer Protocol (SFTP).
ATTENTION: E-Banking Users
Due to systems maintenance, our e-banking channels (UCPB Connect, CM.biz, ATMs, PDC.biz, Mobile Banking, Telebanking and ATMs ) will be temporarily unavailable for two hours on Sunday, April 19, 2015, from 12:01 Midnight until 2:00 AM.
ATTENTION: Local Holidays
Please be advised that our UCPB Tarlac Branch will be closed on Monday, April 20, 2015 due to the declaration of a local holiday in the area.
Our electronic channels - ATMs, Mobile Phone Banking, Connect and Telebanking remain available for your balance inquiry, fund transfer and bills payment needs.
For your information and guidance. Thank you.
UCPB Mastercard / Card Services Inc. Payment Instructions
All Payments for UCPB Mastercard / Card Services Inc. through e-channels (ATM, Connect, CM.biz, and Mobile Phone Banking) must now be paid using the biller CITIBANK.
For UCPB Connect and CM.biz, please re-enroll your Citibank Card number using CITIBANK in the Biller list for future payments.
Please call our Customer Relations Center at (02) 811-9111 or email email@example.com for inquiries. Thank you.