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Frequently Asked Questions


What is the UCPB Point-of-Sale (POS) Collection Service?
UCPB Point-of-Sale (POS) Collection Service allows you to collect payments electronically from your customers' locally-issued ATM debit cards through the use of Point-of-Sale terminals.

What cards can be used?
Over 30 million MegaLink, BancNet, and Expressnet ATM cards are accepted. The UCPB POS Collection facility does not accept credit cards.


What are the benefits?
It minimizes the risk and cost associated with handling physical cash because all payments are made electronically. It also makes your collection more convenient because electronic reports are provided for your easier reconciliation.


How long will it take for a transaction to be completed?
The standard transaction turnaround time is up to 90 seconds from the time a card is swiped to the time the transaction is authorized. This may be shortened when mobile signal is strong in your area.


What is the maximum transaction amount that can be processed through the POS?
The maximum amount is dependent on the cardholders' ATM withdrawal limit with their bank. The cardholders may contact their respective banks to increase their ATM withdrawal limit in case they want to transact large amounts through the POS.


When will the funds be credited to my collection account?
The funds collected from the UCPB POS Collection service will be credited to your designated collection account on the next banking day. The 1-day turnaround time for crediting of collections is MegaLink's standard for fund settlement with all card-issuing banks.


What reports will be provided?
A daily collection report containing all the collections made across all your POS terminals will be provided on the next banking day through email or via Secure File Transfer Protocol (SFTP).




  • 24/7 CRC ATM Concern
  • CRC Assistance




ATTENTION: All UCPB Current Accountholders

Please be advised that your issued and negotiated (physical) checks will no longer be provided in your June 2016 Statement of Account. The scanned images of the said checks are already available and integrated in the hard and electronic copies of your account statements.
For inquiries, please contact your maintaining branch or UCPB Customer Relations Center at 811-9111 or crc@ucpb.com.
Thank you.

ATTENTION: Remittance Beneficiaries

To ensure compliance with the regulations set by the Anti-Money Laundering Council (AMLC) and the Bangko Sentral ng Pilipinas (BSP), please remind your sender or your sender's remitting bank to provide complete information on your expected remittance transaction.

Use of Friction Pens

For your convenience and protection, please do not use Friction Pens when signing checks, bank forms and legal documents as Friction Pens can be erased . Kindly use only regular ball point pens and sign pens.
Thank you.

ATTENTION: All UCPB ATM and eMoney Cardholders

Please be advised that effective August 1, 2016, cash withdrawals through other banks' ATMs in the Philippines will be charged P15.00 per transaction.

UCPB'S OFFICIAL STATEMENT ON THE TURNOVER OF UCPB TO GCG

Click here.

IMPORTANT NOTICE: Submission of Borrower Information to the Credit Information Corporation

Click here to learn more.

ATTENTION: Bancnet Migration

Please be advised that due to UCPB's migration to BancNet, there will be changes to the payment modes of some bills payment billers. Furthermore, ATM services such as inter-bank fund transfers, mobile phone reload and Fastcash (P500 withdrawals) are temporarily unavailable until further notice.

ATTENTION: Checking Account Holders

Effective January 4, 2016, please be advised that checks with erasures, alterations, or incomplete information will no longer be acceptable for clearing.

UCPB Mastercard / Card Services Inc. Payment Instructions

US Dollar Savings Account Interest Rate Adjustment

Demonetization of New Design Series (NDS) Banknotes


Antipolo / Marikina / Rizal
Caloocan / Malabon /
       Navotas / Valenzuela
Treasury Desks (Vismin) New
Trust Desk (Mindanao) New



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at (02) 811-9111 or the BSP Financial Consumer Protection Department at (02) 708-7087.
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