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Frequently Asked Questions


What is the UCPB Point-of-Sale (POS) Collection Service?
UCPB Point-of-Sale (POS) Collection Service allows you to collect payments electronically from your customers' locally-issued ATM debit cards through the use of Point-of-Sale terminals.

What cards can be used?
Over 30 million MegaLink, BancNet, and Expressnet ATM cards are accepted. The UCPB POS Collection facility does not accept credit cards.


What are the benefits?
It minimizes the risk and cost associated with handling physical cash because all payments are made electronically. It also makes your collection more convenient because electronic reports are provided for your easier reconciliation.


How long will it take for a transaction to be completed?
The standard transaction turnaround time is up to 90 seconds from the time a card is swiped to the time the transaction is authorized. This may be shortened when mobile signal is strong in your area.


What is the maximum transaction amount that can be processed through the POS?
The maximum amount is dependent on the cardholders' ATM withdrawal limit with their bank. The cardholders may contact their respective banks to increase their ATM withdrawal limit in case they want to transact large amounts through the POS.


When will the funds be credited to my collection account?
The funds collected from the UCPB POS Collection service will be credited to your designated collection account on the next banking day. The 1-day turnaround time for crediting of collections is MegaLink's standard for fund settlement with all card-issuing banks.


What reports will be provided?
A daily collection report containing all the collections made across all your POS terminals will be provided on the next banking day through email or via Secure File Transfer Protocol (SFTP).





  • CRC Assistance
  • 24/7 CRC ATM Concern




ATTENTION: ALL UCPB Cardholders

With our recent system upgrade, we encourage all UCPB cardholders to try their UCPB ATM cards in any UCPB ATM and report any issue encountered with their ATM transaction to crc@ucpb.com or their respective UCPB maintaining branches.
For cardholders who encountered the 'INVALID PIN' error, please visit your UCPB maintaining branch or the nearest UCPB branch. If you need to withdraw cash, you may do so via over-the-counter in the meantime, free of charge. Just bring your ATM card and two (2) valid government issued IDs.
Click here to learn more.

UCPB HOLDING STATEMENT ON THE EGI CASE

UCPB U-PAY U-WIN PROMO WINNERS

UCPB Client Information Update Promo
Per DTI-FTEB SPD Permit No. 12725, Series of 2016

Click here for complete promo mechanics.

ATTENTION: Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:
  • Tuesday, September 27, 2016 – Sto. Tomas Branch (General Miguel Malvar Birth Anniversary - Resolution No. 2016-101)
  • Wednesday, September 28, 2016 – Daet Branch (Vinzonz Day – R.A. 6720)
  • Thursday, September 29, 2016 – Iligan Branch (Diyandi Festival – Board Resolution No. 05-849 and 05-848)
  • Friday, September 30, 2016 – Masbate Branch (Cityhood Anniversary - Proclamation No. 51)
  • Saturday, October 1, 2016 – Legaspi and Naga Branches (Company Event)
Our ATMs and electronic banking facilities are available even during holidays. Thank you.

ATTENTION: Lemery, Masbate and Tanauan Branch Clients

Please be advised that starting August 27, 2016, Masbate and Tanauan Branches will not be open on Saturdays. The new banking hours will be:
  • Masbate Branch – Mondays to Fridays from 9:00am to 3:00pm
  • Tanauan Branch - Mondays to Fridays from 9:00am to 4:30pm
Also, effective September 10, 2016, UCPB Lemery Branch will not be open on Saturdays. New banking hours will be from Monday to Friday, 9:00AM until 3:00PM.
Thank you.

ATTENTION: Lipa-Recto Branch Clients

Please be advised that starting August 13, 2016, UCPB Lipa-Recto will not be open on Saturdays. New banking hours will be from Monday to Friday, 9:00AM until 3:00PM.
Thank you.

ATTENTION: UCPB eMoney Cardholders

Effective August 26, 2016, UCPB eMoney Cards will no longer be accessible through the UCPB Connect Internet Banking Facility.
You may continue to use your UCPB eMoney Card through UCPB ATMs, BancNet ATMs, Point of Sale (POS) terminals and UCPB branches nationwide.
For assistance, please call the UCPB Customer Relations Center at (02) 811-9111 or email crc@ucpb.com.
Thank you.

U-Pay, U-Win Promo
Get a chance to win exciting prizes when you pay your bills through UCPB!
Per DTI- FTEB SPD Permit No. 9033, Series of 2016

Click here for the complete promo mechanics.
Click here for the list of utility companies, credit cards and other institutions which you can pay through UCPB.

Antipolo / Marikina / Rizal
Caloocan / Malabon /
       Navotas / Valenzuela
Treasury Desks (Vismin) New
Trust Desk (Mindanao) New



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UCPB IS A FATCA-REGISTERED PARTICIPATING FOREIGN FINANCIAL INSTITUTION.
UCPB is regulated by the Bangko Sentral ng Pilipinas. For inquiries or complaints, you may contact UCPB's Customer Relations Center
at (02) 811-9111 or the BSP Financial Consumer Protection Department at (02) 708-7087.
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