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Frequently Asked Questions

What is the UCPB Point-of-Sale (POS) Collection Service?
UCPB Point-of-Sale (POS) Collection Service allows you to collect payments electronically from your customers' locally-issued ATM debit cards through the use of Point-of-Sale terminals.

What cards can be used?
Over 30 million MegaLink, BancNet, and Expressnet ATM cards are accepted. The UCPB POS Collection facility does not accept credit cards.

What are the benefits?
It minimizes the risk and cost associated with handling physical cash because all payments are made electronically. It also makes your collection more convenient because electronic reports are provided for your easier reconciliation.

How long will it take for a transaction to be completed?
The standard transaction turnaround time is up to 90 seconds from the time a card is swiped to the time the transaction is authorized. This may be shortened when mobile signal is strong in your area.

What is the maximum transaction amount that can be processed through the POS?
The maximum amount is dependent on the cardholders' ATM withdrawal limit with their bank. The cardholders may contact their respective banks to increase their ATM withdrawal limit in case they want to transact large amounts through the POS.

When will the funds be credited to my collection account?
The funds collected from the UCPB POS Collection service will be credited to your designated collection account on the next banking day. The 1-day turnaround time for crediting of collections is MegaLink's standard for fund settlement with all card-issuing banks.

What reports will be provided?
A daily collection report containing all the collections made across all your POS terminals will be provided on the next banking day through email or via Secure File Transfer Protocol (SFTP).

  • 24/7 CRC ATM Concern
  • CRC Assistance

ATTENTION: E-Channels Users

ATTENTION: Bancnet Migration

Please be advised that on October 20, 2015 (Tuesday), UCPB will be migrating to BancNet.

The actual migration activities will happen between 12:00 Midnight of October 19, 2015 (Monday) up to 6:00AM of October 20, 2015 (Tuesday). During this 6-hour period, you may transact using UCPB ATMs only. You will not be able to use your UCPB ATM cards in other banks' ATMs during this time.

Click here for more information.

UCPB Holds Auction for Foreclosed Properties

Over 150 residential and commercial properties nationwide are up for auction on Saturday, October 17, 2015.

Download the properties list and the auction rules here.

For inquiries, please call The Property Forum at (02) 238-3707, 0929-81-00000 or 0929-52-77777.

ATTENTION: Checking Account Holders

Effective January 4, 2016, please be advised that checks with erasures, alterations, or incomplete information will no longer be acceptable for clearing, except for warehoused Post-Dated Checks (PDCs).

Click here to learn more.

ATTENTION: Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

  • Monday, October 12, 2015 - Angeles Branch (Kuliat Festival)
  • Monday, October 12, 2015 - Zamboanga Branch (Fiesta Pilar)
  • Friday, October 23, 2015 - Angeles Branch (Tigtigan Terakan Keng Dalan)

Our ATMs, Internet and Mobile Banking Facilities will be available even during the holidays.

UCPB Customer Information Update Drive

Update your customer information and get a chance to win an iPad Mini Wifi!

Permit No. 9042, series of 2015.

Click here for more information.

UCPB Mastercard / Card Services Inc. Payment Instructions

UCPB Sorsogon Branch Relocation

UCPB Sucat Branch Relocation

US Dollar Savings Account Interest Rate Adjustment

Demonetization of New Design Series (NDS) Banknotes

Euro Savings Account Interest Rate Adjustment

Anti-Money Laundering (AML) Scam

ATM Safety Tips

Meralco Payment Instructions

Service Charge Update

Antipolo / Marikina / Rizal
Caloocan / Malabon / Navotas /        Valenzuela
Treasury Desks (Vismin) New
Trust Desk (Mindanao) New

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