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Frequently Asked Questions

What is the UCPB Point-of-Sale (POS) Collection Service?
UCPB Point-of-Sale (POS) Collection Service allows you to collect payments electronically from your customers' locally-issued ATM debit cards through the use of Point-of-Sale terminals.

What cards can be used?
Over 30 million MegaLink, BancNet, and Expressnet ATM cards are accepted. The UCPB POS Collection facility does not accept credit cards.

What are the benefits?
It minimizes the risk and cost associated with handling physical cash because all payments are made electronically. It also makes your collection more convenient because electronic reports are provided for your easier reconciliation.

How long will it take for a transaction to be completed?
The standard transaction turnaround time is up to 90 seconds from the time a card is swiped to the time the transaction is authorized. This may be shortened when mobile signal is strong in your area.

What is the maximum transaction amount that can be processed through the POS?
The maximum amount is dependent on the cardholders' ATM withdrawal limit with their bank. The cardholders may contact their respective banks to increase their ATM withdrawal limit in case they want to transact large amounts through the POS.

When will the funds be credited to my collection account?
The funds collected from the UCPB POS Collection service will be credited to your designated collection account on the next banking day. The 1-day turnaround time for crediting of collections is MegaLink's standard for fund settlement with all card-issuing banks.

What reports will be provided?
A daily collection report containing all the collections made across all your POS terminals will be provided on the next banking day through email or via Secure File Transfer Protocol (SFTP).

  • 24/7 CRC ATM Concern
  • CRC Assistance

ATTENTION: Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:
  • Friday, November 27, 2015 - Paniqui and Tarlac branches (Birth Anniversary of Ninoy Aquino)
  • Monday, November 30, 2015 - All UCPB Branches (Bonifacio Day)
  • Wednesday, December 2, 2015 - Coral Way, FB Harrison and Malibay branches (Pasay Foundation Day)

Our ATMs, Internet and Mobile Banking Facilities will be available even during the holidays.

ATTENTION: Bancnet Migration

Please be advised that due to UCPB's migration to BancNet, there will be changes to the payment modes of some bills payment billers. Furthermore, ATM services such as inter-bank fund transfers, mobile phone reload and Fastcash (P500 withdrawals) are temporarily unavailable until further notice.

Click here to learn more.

ATTENTION: Checking Account Holders

Effective January 4, 2016, please be advised that checks with erasures, alterations, or incomplete information will no longer be acceptable for clearing.

Click here to learn more.

UCPB Mastercard / Card Services Inc. Payment Instructions

US Dollar Savings Account Interest Rate Adjustment

Demonetization of New Design Series (NDS) Banknotes

Anti-Money Laundering (AML) Scam

ATM Safety Tips

Antipolo / Marikina / Rizal
Caloocan / Malabon / Navotas /        Valenzuela
Treasury Desks (Vismin) New
Trust Desk (Mindanao) New

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UCPB is regulated by the Bangko Sentral ng Pilipinas. For inquiries or complaints, you may contact UCPB's Customer Relations Center
at (02) 811-9111 or the BSP Financial Consumer Protection Department at (02) 708-7087.
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