Human Resources Group
Customer Relations Center Department Officer

Job Summary:

• Ensures effective and efficient handling and settling of complaints to meet and surpass customer’s expectations; ensures their satisfaction at all times, as well as maintains effective communication lines for external and internal customers for prompt, accurate and efficient handling of inquiries, sales referrals and requests for assistance.

Qualifications:

• Graduate of four year business-related course
• Knowledgeable on bank products and services, policies, procedures, and guidelines.
• Possess high interpersonal skills
• Excellent communication and listening skills
• Able to relate to all classes and ranks both externally and internally