Information Technology and Methods Group
Service Specialist
Data Center Services Department - User Support Section

Job Summary:

• Attends to phone-in problems, problems/messages sent through electronic mail (Lotus Notes) and/or SMS (text) messages from user/clients of the bank and to ensure proper use of trouble shooting guides in resolving problems.
• Coordinate with other section/project team in the resolution of problems referred to our group.
• Perform/assist in fieldwork/conversion/automation/enhancement activities for all non-automated process/existing system of our users/clients as required.
• Responsible for proper application of problem management procedure to deliver quality service to user and clients of the bank.

Qualifications:

• Must be a college graduate with Accounting or Commerce degree major in Accounting or its equivalent. Preferably with minor in Information Technology
• Must possess good cutomer orientation and good communication skills both oral and written
• Must possess high tolerance level and be extremely patient in handling client with phone in problems.