Quirino Highway Branch showed recently what differentiates UCPB's customer service from its peers and why many consider the bank as tops in customer service.
“…it is for me quite a surprise that I get great service even if I have limited interaction with the branch and it's not really a big account that my uncle has. In some banks, great service is limited to the valued clients who have big accounts,” Ms. Eleanor Cervantes said in a letter to the bank.
Ms. Cervantes was only asked by an uncle abroad to manage his account several years ago. She was not the actual client and yet the Quirino Branch associates were treating her like a valued client. This so impressed her that she took the time to write a glowing commendation letter.
UCPB Quirino Highway Branch associates (from left): tellers Mark Franz Canillo, and Magdalena Faigao, senior teller Connie Maturan, sales officer Mary Rose Calma, branch manager AVP 1 Victoria Bernal, teller Anna Maritess Galete, sales associate Faith Joy Camson
